Category: Uncategorized
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It’s not about the Perks…it’s about the People around you
I was killing time having a beer up at the bar in a pub near Gatwick Airport. Two guys walked in, still dressed in their work overalls. After sharing a laugh with the barman, Mike came over, introduced himself and sat next to me. Before long, he was telling me about his job. He and…
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At least nobody died…
As soon as you become interested in service quality, you’ll come across dramatic articles and books about plane and train crashes, leaks of toxic gasses and gross medical medical negligence. The reason is clear. People have died. Therefore an official investigation has taken place, and made public, which uncovers a catalogue of contributing factors, human…