Tag: service quality
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The 10 Commandments of Behavioural Feedback
Consider these 10 Commandments when you design your workplace behaviour feedback system
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Climbing the steps to Emotionally Intelligent Leadership
Goleman’s 5 competencies of Emotional Intelligence are often referred to as the five “pillars” since they are the foundation of the emotionally intelligent behaviour. However, should they be considered to be pillars or steps that need to be climbed sequentially to reach a reasonable level of emotional intelligent leadership in the workplace? To explain this…
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At least nobody died…
As soon as you become interested in service quality, you’ll come across dramatic articles and books about plane and train crashes, leaks of toxic gasses and gross medical medical negligence. The reason is clear. People have died. Therefore an official investigation has taken place, and made public, which uncovers a catalogue of contributing factors, human…
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Who are we?
Well, that’s not us, but this is a representation of the sort of office we aspire to nowadays – diverse, engaged staff collaborating in a psychologically safe environment to create new, successful and socially responsible businesses… This is more like our working environment when we started our careers. Command, control and process-driven, speak when spoken…
Qualitosis 