Tag: workplace
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How to Reduce “Speeding” and “Aggressive Driving” in the Workplace
In our blog “It used to be just physical but now it’s getting emotional” we discussed how physical safety in the workplace has historically received more attention than emotional safety because the consequences of failures in emotional/psychological safety are less visible. However, being less visible doesn’t necessarily make them any less significant. In this blog…
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It used to be just physical but now it’s getting emotional
ISO 45003 and the path to better working environments & psychological health You have to have been living under a rock if you haven’t seen how important a safe workplace culture has become. It’s not just about “wokeness” though. The recently published ISO 45003 (Psychological health and safety at work) is the first global standard…
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The 10 Commandments of Behavioural Feedback
Consider these 10 Commandments when you design your workplace behaviour feedback system
Angus Fraser
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Why is Feedback so important?
In this blog we discuss why feedback is so important in the workplace
Angus Fraser
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Climbing the steps to Emotionally Intelligent Leadership
Goleman’s 5 competencies of Emotional Intelligence are often referred to as the five “pillars” since they are the foundation of the emotionally intelligent behaviour. However, should they be considered to be pillars or steps that need to be climbed sequentially to reach a reasonable level of emotional intelligent leadership in the workplace? To explain this…
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Removing the Gobbledygook from Goleman’s 5 Competencies
When looking to understand what makes good workplace environment, Goleman’s work on Emotional Intelligence is a good place to start. But in a corporate world that is rapidly evolving to be flatter and less command-driven we should also aim to directly educate employees at all levels about emotional intelligence. To do this effectively we need…
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At least nobody died…
As soon as you become interested in service quality, you’ll come across dramatic articles and books about plane and train crashes, leaks of toxic gasses and gross medical medical negligence. The reason is clear. People have died. Therefore an official investigation has taken place, and made public, which uncovers a catalogue of contributing factors, human…
Angus Fraser